Bang Design

  • Services

    Services

    At the intersection of design, engineering and marketing, where brand meets demand, we blend creativity with data efficiency to give your business an edge to thrive.

    Product

    Product Design
    From concept to reality, beautifully engineered.
    Product Design
    Product Engineering
    Turning ideas into high-performance products.
    Product Engineering
    Services & Digital Design
    Smart solutions for seamless experiences.
    Services & Digital Design
    Advanced 3D Surfacing
    Sculpting perfection, down to every curve.
    Advanced 3D Surfacing

    Impact Studio

    Creative Visualization
    Stunning visuals that captivate and inform.
    Creative Visualization
    2D Configurator
    Simplify choices with interactive 2D previews.
    2D Configurator
    3D Configurator

    Explore, customize, and visualize in 3D.

    3D Configurator
    Immersive CX
    Engaging experiences that feel real.
    Immersive CX

    Content X

    Product Documentation
    Clear, concise, and user-friendly guides.
    Product Documentation
    Brand Assets
    Designing digital interactions that connect.
    Brand Assets
    Intelligent Sales
    Data-driven tools to close deals faster.
    Intelligent Sales

    india strategy

    Micro Offshore Design
    Global expertise, seamless collaboration.
    Micro Offshore Design
    Managed Production
    From idea to execution, stress-free.
    Managed Production
    Agency Partner
    Your behind-the-scenes white label creative powerhouse
    Agency Partner
  • Programs

    Programs

    Built to support different business stages, strategies, and growth needs.
    Partner
    Ongoing design, engineering, and launch support for funded or scaling ventures.
    Partner
    Corporate Innovation
    Bring agility to enterprise with sprints, prototyping, and product acceleration.
    Corporate Innovation
    Launchpad
    Build and launch your new product or venture with our integrated team-on-demand.
    Launchpad
    Small Business
    Tailored design and innovation services for early-stage and founder-led companies.
    Small Business
    21 day marketing
    Inventor Product Design & Launch Accelerator Program to create the future you envision.
    21 day marketing
    Design Exchange
    Access world-class designers and engineers across disciplines and time zones.
    Design Exchange
  • Industries

    Industries

    We help clients in these sectors design, engineer, and launch future-ready products.
    Automobile Vehicle and mobility
    End-to-end product and interface design for vehicles, systems, and mobility solutions.
    Automobile Vehicle and mobility
    Aviation

    Future-ready interiors and environments for aviation and next-gen air mobility.

    Aviation
    Agriculture and Construction
    Design solutions for tough environments and tomorrow’s field-ready machines.
    Agriculture and Construction
    Consumer
    Mass-market product design with a focus on form, function, and brand experience.
    Consumer
    Food and Beverage
    Packaging, experience, and system design for FMCG and food-tech brands.
    Food and Beverage
    Health And Life Sciences
    Human-centered design solutions for medtech, wellness, and everything in between.
    Health And Life Sciences
    Industrial and Capital Goods
    Functional design and engineering for complex, high-performance industrial products.
    Industrial and Capital Goods
    Manufacturing
    DFM-focused product design and system thinking for scalable, efficient production.
    Manufacturing
    Technology
    Design for hardware, interfaces, and intelligent systems from concept to production.
    Technology
    Marine
    Smart, scalable design for vessels, onboard systems, and immersive marine experiences.
    Marine
    Space Exploration

    Visualizing the frontier of space through compelling, human-centered design.

    Space Exploration
    Telecommunication
    Shaping how the world connects through design-led communication systems.
    Telecommunication
  • About
  • Insights
  • Work
  • Plans
  • Services

    Services

    At the intersection of design, engineering and marketing, where brand meets demand, we blend creativity with data efficiency to give your business an edge to thrive.

    Product

    Product Design
    From concept to reality, beautifully engineered.
    Product Design
    Product Engineering
    Turning ideas into high-performance products.
    Product Engineering
    Services & Digital Design
    Smart solutions for seamless experiences.
    Services & Digital Design
    Advanced 3D Surfacing
    Sculpting perfection, down to every curve.
    Advanced 3D Surfacing

    Impact Studio

    Creative Visualization
    Stunning visuals that captivate and inform.
    Creative Visualization
    2D Configurator
    Simplify choices with interactive 2D previews.
    2D Configurator
    3D Configurator

    Explore, customize, and visualize in 3D.

    3D Configurator
    Immersive CX
    Engaging experiences that feel real.
    Immersive CX

    Content X

    Product Documentation
    Clear, concise, and user-friendly guides.
    Product Documentation
    Brand Assets
    Designing digital interactions that connect.
    Brand Assets
    Intelligent Sales
    Data-driven tools to close deals faster.
    Intelligent Sales

    india strategy

    Micro Offshore Design
    Global expertise, seamless collaboration.
    Micro Offshore Design
    Managed Production
    From idea to execution, stress-free.
    Managed Production
    Agency Partner
    Your behind-the-scenes white label creative powerhouse
    Agency Partner
  • Programs

    Programs

    Built to support different business stages, strategies, and growth needs.
    Partner
    Ongoing design, engineering, and launch support for funded or scaling ventures.
    Partner
    Corporate Innovation
    Bring agility to enterprise with sprints, prototyping, and product acceleration.
    Corporate Innovation
    Launchpad
    Build and launch your new product or venture with our integrated team-on-demand.
    Launchpad
    Small Business
    Tailored design and innovation services for early-stage and founder-led companies.
    Small Business
    21 day marketing
    Inventor Product Design & Launch Accelerator Program to create the future you envision.
    21 day marketing
    Design Exchange
    Access world-class designers and engineers across disciplines and time zones.
    Design Exchange
  • Industries

    Industries

    We help clients in these sectors design, engineer, and launch future-ready products.
    Automobile Vehicle and mobility
    End-to-end product and interface design for vehicles, systems, and mobility solutions.
    Automobile Vehicle and mobility
    Aviation

    Future-ready interiors and environments for aviation and next-gen air mobility.

    Aviation
    Agriculture and Construction
    Design solutions for tough environments and tomorrow’s field-ready machines.
    Agriculture and Construction
    Consumer
    Mass-market product design with a focus on form, function, and brand experience.
    Consumer
    Food and Beverage
    Packaging, experience, and system design for FMCG and food-tech brands.
    Food and Beverage
    Health And Life Sciences
    Human-centered design solutions for medtech, wellness, and everything in between.
    Health And Life Sciences
    Industrial and Capital Goods
    Functional design and engineering for complex, high-performance industrial products.
    Industrial and Capital Goods
    Manufacturing
    DFM-focused product design and system thinking for scalable, efficient production.
    Manufacturing
    Technology
    Design for hardware, interfaces, and intelligent systems from concept to production.
    Technology
    Marine
    Smart, scalable design for vessels, onboard systems, and immersive marine experiences.
    Marine
    Space Exploration

    Visualizing the frontier of space through compelling, human-centered design.

    Space Exploration
    Telecommunication
    Shaping how the world connects through design-led communication systems.
    Telecommunication
  • About
  • Insights
  • Work
  • Plans
Start for Free
Book a Call

Service Digital Design

Service Design That Sticks

Across our practices, Bang Design specialises in seamlessly combining digital service design with physical experiences to craft ecosystems that work as beautifully as they look.
Our experience spans everything from small product ecosystems (mobile apps and connected devices) to large, immersive environments that require Spatial UX mapping, User flow and foot-traffic pattern optimization, Complex service interaction design, A rigorous understanding of contemporary culture and context

Get in touch
service and user experience design

Product and Development Teams that worked with us saw 95% Improvement in Workforce Productivity, 88% Faster User Adaptation, 79% Reduction in Operational Costs.

What we do

We build cohesive and intuitive digital experience design systems that empower your brand, elevate user satisfaction, and improve operational performance.

Customer experience vision and design

We create intuitive, efficient, and human-centered experiences that simplify complexity, improve engagement, and deliver long-term value.

Are you a CX champion in your organisation? Bang Design will help you create a compelling, future-ready vision for customer experience to inspire stakeholders and guide the transformation.
service and user experience design

Digital products

Design digital interfaces and experiences that feel natural—when and where people need them.
Are you a Product Owner bringing something new to market?
Our UX/UI design services are 100% Human Factors–driven. We design with purpose, ensuring your product bridges the gap between people, products, and context.
service and user experience design

Digital first stores

Design great digital experiences for places and spaces, and your people, to deliver your brand and proposition

Commercial environments can be much more than just site, building design, and interior quality.

 

Bang Design will work with you to inspire, imagine and create experiential retail environments that connects with people and keep them coming back for more.

service and user experience design

Engaging Work. Inspiring Results

service and user experience design
service and user experience design
Who we are
Bang Design is a multidisciplinary digital product design company, a Product Intelligence resource, a destination for Marketing Assets, and a creative partner for ambitious ventures.

800+

Projects

27

World’s Firsts

$500Mn+

Revenue Delivered

50Mn+

Products shipped

service and user experience design

What Sets Us Apart

Pioneers of Connected Service Design

We've been at the forefront of a first principles and unified approach to design projects since 2001. And have a proven track record of unlocking enduring value to businesses.

Passionate Problem Solvers

We love tackling complex challenges and finding innovative solutions through the power of service design.

Designing a Better World

We believe exceptional service design can make a positive impact on businesses and the world around us.

“Faced with polishing our portable visual field analyzer, Bang Design delivered market-ready magic. They mastered industrial design, styling, and engineering, even sourcing key vendors. The result? A functional, business-aligned triumph. Bang Design was instrumental in AVA’s success.”

Vamsi Chintalapati
Vice President of Engineering, Elisar

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See Plans

Get unlimited access to:

Product Design Product Engineering Service & UX Advanced 3D Surfacing Product Design Product Engineering Service & UX Advanced 3D Surfacing
Creative Visualization 2D Configurator 3D Configurator Immersive CX Creative Visualization 2D Configurator 3D Configurator Immersive CX
Product Documentation Brand Assets Intelligent Sales Ops Micro ODC Managed Production Agency Partner Product Documentation Brand Assets Sales Ops Micro ODC Managed Production Agency Partner

Our Process

What happens after you
start?

Step 1

Foresight and Strategy

We define a digital service vision rooted in user needs and market foresight. Together, we shape the strategic core, feature sets, positioning, and competitive edge.

Step 2

Design and Prototype Experience

Design for people, products, and places. Release an alpha version for early feedback. Actively apply design thinking to uncover user insights and refine the product's functionality.

Step 3

Develop, Refine and Ship Iterate

We enhance product performance and value across cycles. The final launch version is fine-tuned through user insights and iterative UX improvement, ready for impact.

Insights

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•
May 27, 2025

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How to Name Your Invention (Without Sounding Like a Toothpaste)

•
May 24, 2025

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How to Use Value Innovation to Open New Markets

•
May 23, 2025

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How to Get People to Choose Your Product

•
February 26, 2025

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Sticky Ideas: The Origin Story of Post-it Notes

•
February 18, 2025

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More Insights

Frequently Asked Questions

What is service design, and how is it different from traditional design?

Service design goes beyond aesthetics and functionality. It focuses on the entire customer journey, including the interaction of people, technology, and physical spaces. It’s about designing a holistic experience that meets customer needs and delivers value.

Service design can lead to a range of benefits, including:

 

  • Increased customer satisfaction and loyalty
  • Improved brand reputation
  • Reduced operational costs
  • Increased employee engagement
  • Development of innovative new services and products

We take a holistic view of the entire customer journey, encompassing all touchpoints, whether physical, digital, or human interaction. Specifically, digital touchpoints are often central to the customer journey. A first principles approach is often necessary to inform and influence the overall experience. And digital user interfaces and digital user experience design are central to realising that approach to products and services.

 

The practice of design is constantly evolving. There’s a growing trend towards convergence where the boundaries between traditionally siloed service design and digital design become increasingly blurred. This means service designers come with a strong digital-by-default approach, and vice versa.

Absolutely! Businesses with a focus on customer experience outperform competitors. Service design helps create loyal customers who spend more and are more likely to recommend your brand. It can also lead to increased efficiency, reduced costs, and improved employee satisfaction.

Service design principles can be applied to any industry! From retail and hospitality to healthcare and capital goods, design can help businesses improve the way they deliver value to their customers. If you’re unsure, you can simply sign up to our flexible subscription plan, and start with a very loose brief.

Service design is relevant for any business that relies on customer interactions. Whether you’re a B2B or B2C company, service design can help you improve the way you deliver value to your customers. If you’re still unsure, you can simply sign up to our flexible subscription plan, and start with a very loose brief.

The cost of service design varies depending on the scope of the project, the size of your business, and the complexity of your needs. However, the potential return on investment (ROI) can be significant. Most of our programs cost less than 2% of subsequent first year revenue from the business.

Service design typically follows a human-centred approach that involves:

 

  • Research and understanding customer needs
  • Co-creation with stakeholders
  • Prototyping and testing solutions
  • Implementation and ongoing iteration

While it’s possible to implement some aspects of service design internally, hiring a consultancy can offer several advantages:

 

  • Expertise and experience in service design methodology
  • Access to a wider range of tools and resources
  • Objectivity and fresh perspectives

There are a number of metrics you can use to measure the success of your service design initiatives. These might include customer satisfaction scores, Net Promoter Score (NPS), employee engagement, and sales figures.

Service design is an iterative process. As your business and customer needs evolve, so too should your customer experience. Regularly revisit your service design strategy and make adjustments as needed.

Share success stories from other businesses that have implemented service design. They will likely be competitors already winning with service and digital design. Quantify the potential ROI and highlight the alignment with your overall business goals.

Some of the biggest challenges include getting buy-in from all stakeholders, breaking down silos within organizations, and measuring the impact of design interventions. However, with a clear strategy and commitment from leadership, these challenges can be overcome.

Service designers need a combination of skills, including:

  1. User research, empathy and a desire for contemporary culture
  2. Design thinking and problem-solving
  3. Sound Understanding of contemporary software, hardware and audio technology
  4. Communication Design Skills
  5. Prototyping and testing
  6. Storytelling and visualisation

If you come from a background in any of the traditional design disciplines – especially digital experience design – you will likely be able to make the transition quite easily. That said, a degree in design is certainly not a prerequisite to becoming a good service designer.

  • Future customer research
  • Service vision and proposition
  • Future customer journeys
  • Experience-led operating model and roadmap
  • Product vision
  • Digital journeys
  • Design and prototype
  • Future guest and visitor research – Start with people and what they want to achieve
  • Determine a strong value proposition
  • Master plan of the experience
  • Orchestrate product and people to deliver the service
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