Frequently Asked Question
FAQs and Support
Starting and Onboarding
Which plan should I subscribe to for my business needs?
We differentiate not by the level of service (like entry-level or pro), but by the primary tasks or the department you belong to. Here’s a quick breakdown of our core service categories to help you get started:
“Product”, or breakthrough innovation: Whether you’re looking for Product Design to bring an idea to life, Product Engineering to enable performance and manufacturability, or Service & Digital Design for a seamless digital experience, we have you covered.
- Growth: For brands looking to boost engagement, our Visualization, Animation, Product Documentation, and 2D/3D Configurator services provide unique ways to make an impact. We also offer Immersive CX to create unforgettable customer experiences.
Do you offer only individual services, or only packaged offers?
We offer both! We understand that each project has unique needs. You can choose the services that best suit your requirements, or leverage our full suite for a comprehensive approach. The subscription mode allows you to seamlessly integrate any type of service you need. The packaged offer is a super efficient pre-set service with a constraint on the number of assets and iterations.
If I take the packaged offer, how much depth and rigour can I expect?
Nearly the same as from discrete standalone efforts. This offer uses playbooks to get very close to fantastic quality products and assets at a fraction of the cost. If you need to go deeper after this, and many clients do, you can sign up for our flexible unlimited design subscription.
How many products does the packaged offer include?
Almost always, one product. If you have several products, let us know. If there are storyboards, workflows and templates that we can repeat across products, then we will offer you a custom price.
How do payments work?
For subscriptions, the subscription fee is paid in advance. For any packaged offer, it is 50% advance. 50% on delivery of all assets, or no more than a 15% overshoot on planned hours. If you don’t pay the entire amount for the packaged offer, you won’t be able to download the high quality assets we prepare.
I’m unsure of what I need. What should I sign up for?
Start with any of the subscriptions for the first task you need. We can adjust from there on.
How do I get started?
Contact us today for a free consultation! We’ll discuss your project goals, explore the best approach for your needs, and provide a customized budget to propel your vision forward.