Why Food Delivery Brands and their Delivery Partners Should Use Custom Android Devices
- Contributor - Pravash
- 5 min read
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Bang Design has developed several variants and accessories for Android Mobile Devices to help Brands in the Online F&B industry reach more customers
If you are an ambitious online food ordering and delivery brand, then you are probably focused on maximising the number of orders and the average order value. That means giving your merchants, including restaurants and retailers, the tools and resources to reach more customers and reliably service them.
The challenge: Need for durable and scalable device solutions
Every ECommerce + Delivery business onboards partners with just an app, expecting them to bring their own consumer grade device.
The result: consumer-grade smartphones and tablets don’t stand up to the high humidity and spills common in kitchen environments, resulting in frequent repairs or replacements, and opportunities lost in not being able to service orders.
Likewise, your delivery drivers are constantly battling with malfunctioning smartphones and tablets. Cracked screens from drops, internal damage from spills – these consumer-grade devices simply aren’t built for the demanding world of food deliveries. Valuable time is wasted troubleshooting devices and technology related issues.
Even if you chose to curate the right consumer-grade tablets, you still need to manually enrol them before shipping them to merchants. This requires hundreds of hours of engineering resources to validate and certify multiple SKUs, many different device models for each country and carrier, including non-Google-certified tablets that are difficult to enrol. A true IT headache, precious time lost that is better spent on growth or customer service activities.
There’s a better way. Use enterprise-grade devices that are rugged, durable and easy to manage at scale.
Take a cue from DoorDash. With a 67% market share, DoorDash is the largest food delivery platform in the United States. DoorDash provides its merchant partners with rugged, custom-built custom Android tablets to accept orders and communicate directly with customers — complete with secure and easy-to-manage features from Android Enterprise.
Why It Works
- Built to Last: Ruggedized exteriors and moisture-proofed components withstand the wear and tear of daily deliveries, from accidental drops to kitchen spills. This translates to fewer repairs and replacements, keeping your drivers on the road and your operations running smoothly.
- Effortless Deployment: Say goodbye to manual device enrollment. With Android Enterprise, you can deploy your tablets with zero-touch enrollment. This streamlines the process, pre-loading devices with your security policies and settings. Tablets arrive ready to use, saving precious time and resources.
- Enhanced Security and Unified Management: Add another layer of security with Google Play Protect, protecting devices from malware and other threats. Managing a hodgepodge of devices across different countries and carriers is a nightmare. By creating a single product SKU that’s Google Play Protect-certified and certified with all regulators, you can save millions of dollars per year in engineering and project management resources. Updates can be pushed out effortlessly through a centralised portal, ensuring all devices remain secure and up-to-date. This translates to peace of mind for your IT team and ensures customer data remains safe.
Bang Design Solution Spotlight
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The Bottom Line
First, build or get made-to-order a rugged, custom-built Android device to enhance durability, and then transform your customers’ operations with the best Enterprise Mobility Management Experience. Your customers and partners can focus on delivering exceptional service, while your IT team enjoys streamlined management and reduced costs.
