Immersive Customer Experience
Faster Sales and Error-Free Orders
Your product, made interactive
Immersive Marketing
Leave behind predictable campaigns. With interactive product experiences and immersive brand storytelling, reach your customers on any device—be it mobile, desktop, or VR headset.
Our custom-built virtual environments deliver high engagement and strong brand recall by visually demonstrating your products’ value in action.
Remote Assistance and Learning
With our real-time remote training platforms, your workforce gains access to expert guidance and troubleshooting tools, wherever they are. Reduce training costs, boost learning speed, and improve field performance with immersive learning experiences that stick.
Virtual Showroom
Give your customers the freedom to explore your product on their terms. Our 3D virtual showroom solutions include 360° tours, high-resolution images, videos, and interactive elements like hotspots and call-to-action buttons.
It’s product showcasing, but smarter, more accessible, and always on.
Digital Twins
We co-build digital twins to offer a means to test "what-if" scenarios. This allows you to predict problems, optimise performance, make updates, test new features, improve efficiency and analyse data. These virtual prototypes are built to save time and money.
Start Where It Matters
Focused experience-building services for teams that need customers to see, explore, and commit with confidence.
Virtual Showroom Starter
We create a lightweight virtual showroom using 360 views, hotspots, and embedded media—designed to work across devices and channels.
Real-Time Asset Readiness Review
We evaluate CAD and 3D assets for real-time use—assessing structure, polygon density, materials, and hierarchy to identify optimization gaps early.
3D Configurator Design
We define what should be configurable, how variants relate, and how users move through options—creating a validated experience model before any development effort begins.
Technical & Exploded Visuals
We create exploded views and technical callouts that reveal part relationships, function, and assembly logic—accurate enough for engineering, clear enough for non-technical audiences.
Immersive Training & Assistance Prototype
We design and prototype a scoped immersive experience for onboarding, training, or remote assistance—focused on learning effectiveness, not novelty.
Looking For Broader Support?
Our all-in-one, customizable subscription brings design, engineering, and delivery together under a single engagement.
Tell your brand story in a captivating virtual space. Simplify explanations, accelerate sales.
Our services are designed to help businesses:
Bang shatters expectations with stunning CGI & HD marketing videos. Their agile team flawlessly adapts, delivering perfect projects on-time, always. More than an agency, they’re an extension of your marketing team: reliable, talented, and down-to-earth.
Poh Lee Koh
Head of Marketing, Global (Senior Director, Global Marketing), Orbic
50% Faster Turnaround
We ensure faster turnaround with libraries and playbooks, Because great ideas can’t wait.
100% User-Centered
With a grounding in form, vision and inclusiveness, we create what matters, products that foster love and loyalty.
Trend Maps
All work is built on a rigorous understanding and desire for contemporary culture.
Top 3% Creatives
Get an award winning team with scalable resources to handle the heavy lifting of design and development.
Feasible Realities
Considerations of capital, production, distribution, and performance move you from design to determinism, flawlessly.
How Our Immersive CX Service Works
Step 1
Discovery
We align with your brand, audience, and objectives. Through deep research, interviews, and benchmarking, we define a vision for your custom immersive experience.
Step 2
Storytelling
We convert ideas into interactive concepts with 3D storyboards, user flows, and mood boards. The goal? To give your audience something they’ll want to return to.
Step 3
Worldbuilding
Using CGI, 3D models, and interaction logic, we design the experience layer-by-layer. Every visual and movement is calibrated to your brand guidelines and performance goals.
Step 4
Engagement
From interactive product walkthroughs to gamified experiences, we build content that’s not just informative, it’s magnetic. Personalization modules can be added to drive conversions.
Step 5
Publish
Your immersive experience is optimized and published using secure, API-connected workflows. This ensures smooth integration with your platforms and systems.
Deploy
Tailor your deployment to your needs using our flexible hosting options seamlessly embedded within your digital properties. Our team provides ongoing support and maintenance.
Not what you’re looking for? We cover the entire Lifecycle
Insights
Frequently Asked Questions
Six key advantages of Immersive CX
1. True differentiation: Immersive customer experiences can set brands apart from competitors, creating a unique and memorable identity that results in improved sales conversions.
2. Valuable data insights: Immersive technologies provide brands with valuable data on user engagement, preferences and interactions, enabling them to refine their customer journeys.
3. Emotional connection: We create unique virtual 3D spaces where users can explore, interact, and truly feel a deeper and more meaningful connection with your brand, unlike anything traditional marketing offers.
4. Reduced product demonstration costs: Immersive CX allows customers to better understand your brand’s offerings, anytime, anywhere, shortening your sales cycle, and reducing the cost of their customer support operations.
5. Increased Active engagement: Immersive interactions drive a higher engagement rate, leading to increased time spent with your brand and its offerings. Done right, prospects spend more time in a virtual showcase than in your booth at an expo.
6. Instant Global Reach: Seamlessly transition to real-time 3D configurators within the same immersive environment, with Real-time pricing and configuration options, unlocking a powerful arsenal of marketing tools.
What is the difference between a 3D Configurator and a 3D Visualizer?
A 3D configurator lets you customise a product, like picking colours and features, and see it in 3D in real-time. A 3D visualizer shows a pre-designed product in 3D.
The focus of a 3D configurator is Customization and interactivity. A good tool allows users to change aspects of a product (colours, materials, features) and see the updated version in 3D in real-time. Our configurator also updates pricing based on selections, effectively delivering a 3D CPQ experience. The benefits from our approach are increased customer engagement, improved buying confidence through visualisation of their choices, and potential for higher conversion rates.
A 3D Visualizer shows a product in 3D, or several views of that product, allowing users to rotate, zoom, and explore the product from different angles. May include features like high-quality visuals, pre-set animations, or integration with Augmented Reality (AR). A visualizer is a more engaging and informative experience compared to static images.
If your products have many customizable features or require interactive customization options, a 3D configurator would be better suited to handle the complexity. However, if your products are simpler and primarily require visual representation, you will benefit from our Immersive Customer Experience Tool and Service.
Do you offer an App or Tool that is self service?
We currently do not offer a one-size-fits-all self service tool. Our customers come from vastly different industries – think Agriculture and Construction machinery with complex SKUs, and Cargo Pedal-Electric Bicycles. A single tool will not serve either well enough. That said, we are developing a self service tool. Things are moving quickly. And we may have it ready for use before December 2024.
Do you host the 3D Models?
We have a flexible approach to cloud hosting. There are many options, including dedicated 3D file hosting services. Depending on your assets and targets, we choose the best options together.