It appears the most glamorous part of the business game. But you find getting Design right is tough, irritatingly subjective, and – let’s be honest – there are other more pressing things you’d rather be doing.
But to build business endurance and boost product performance, you have to do it. Without rigorous application of design and fostering a culture of innovation, your business risks lagging behind competitors and missing out on valuable market opportunities. Regardless of your size, you should see Design instead like the vitamin that boosts your business performance.
That’s why we’ve compiled this comprehensive list of over statistics 90 stats to help you understand how design affects your business at its very core, and how you can take advantage of it.
In conclusion, the statistics presented in this article underscore the significant impact of design on businesses and emphasize the crucial role of incorporating service design into organizational strategies. This approach emerges as a powerful means to achieve remarkable results and returns on investment. Companies that embrace service design can expect an ROI of up to 15 times their initial investment, alongside a range of benefits including heightened customer satisfaction, enhanced employee engagement, and increased market share. By fostering a culture of innovation and leveraging the potential of it, businesses can unlock their full capabilities, surpass competitors, and capitalize on valuable market opportunities. Consequently, design acts as a vital catalyst for elevating business performance and ensuring enduring success.
Compiled from Various Sources:
The Business Value of Design, McKinsey 2018
The Business Value of Service Design,” a report by the SDN and the GSDN
“The Service Design Impact Report,” a joint report by the Design Council and the SDN UK
“The ROI of Customer Experience,” a report by Temkin Group
“The Service Design ROI Cookbook,” a report by Livework Studio
“The Business Value of User Experience Design,” a report by Forrester Research